Four Best Practices
Use Firefox as your server. Safari and Chrome work but could cause playback errors.
Firefox can be downloaded for free here: https://www.mozilla.org/en-GB/firefox/new/
There is going to a lot of information transferred to and from your computer. If possible, use a wired connection instead of Wifi.
It is also recommended that you use a microphone headset. If you need a headset, one can be borrowed from Pam Stefanuca in the Academic Technology Department.
Pam would also be happy to help test run your Adobe Connect presentation with you at least one week in advance: email@example.com.
Troubleshooting Audio Problems
A common audio issue with Adobe Connect is a sound echo. It happens when the computer speakers play audio and the sound is captured by the microphone on the same computer creating an audio loop or echo. This doesn’t always happen in Connect sessions, but it can sometimes happen. Adobe Connect is designed to cancel any audio echoes in the default setting of Enhanced Audio.
You can find additional information about audio settings here: http://help.adobe.com/en_US/connect/9.0/using/WS5ae85155c1a0214d1172e08122cca5024c-7ffa.html#WS68BFD781-EF18-4782-A8DD-EF5CF7B5C9F9
If you choose to use a microphone headset, you may need to adjust sound settings on your computer speakers in the following way (MAC). Make sure you do this before going into a new Adobe Connect session.
- Connect your microphone headset to the computer.
- Go to System Preferences> Sound> Output. Here you should see your headset and internal speakers on the list for sound output.
- Select the headphone set (it is usually labeled as the brand of your headphones). Your headset earphones are now selected for sound output.
- Next, select the “Input” tab and select your microphone headset as your default Input. This will make sure your headset microphone is selected for sound input.
For other audio solutions, refer to:
Sharing Documents, Images, and Presentations
As a host or presenter, you can share the PPT, PPTX, PNG, MP4, F4V, Adobe PDF, SWF, FLV, JPEG, and MP3 file types from the Content library or your computer.
When you are in a session, click on the “Share my Screen button in the middle of the presentation pod.
For more information and problem solving, visit these sites:
If you need more information or training, support is close by: firstname.lastname@example.org